CompTIA A+ Practice Questions Exam Cram (Essentials, Exams 220-602, 220-603, 220-604), 2nd Edition

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CompTIA A+ Practice Questions Exam Cram (Essentials, Exams 220-602, 220-603, 220-604), 2nd Edition

By Charles J. Brooks

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CompTIA A+ Practice Questions Exam Cram (Essentials, Exams 220-602, 220-603, 220-604), 2nd Edition

Introduction

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Introduction........................................................................................................................... 1

Chapter 1:
Essentials Exam..................................................................................................................... 5

Practice Questions................................................................................................. 5

Domain 1.0: Personal Computer Components................................................... 5

Objective 1.1: Identify the fundamental principles of
using personal computers........................................................................... 5

Objective 1.2: Install, configure, optimize, and upgrade
personal computer components............................................................... 12

Objective 1.3: Identify tools, diagnostic procedures, and
troubleshooting techniques for personal computer
components................................................................................................. 15

Objective 1.4: Perform preventative maintenance on
personal computer components............................................................... 19

Objective 2.0: Laptops and Portable Devices.................................................. 20

bjective 2.1: Identify the fundamental principles of
using laptops and portable devices......................................................... 20

Objective 2.2: Install, configure, optimize, and upgrade
laptops and portable devices.................................................................... 21

Objective 2.3: Identify tools, basic diagnostic procedures,
and troubleshooting techniques for laptops and
portable devices.......................................................................................... 23

Objective 2.4: Perform preventative maintenance on
laptops and portable devices.................................................................... 25

Objective 3.0: Operating Systems...................................................................... 27

Objective 3.1: Identify the fundamentals of using
operating systems...................................................................................... 27

Objective 3.2: Install, configure, optimize, and upgrade
operating systems...................................................................................... 30

Objective 3.3: Identify tools, diagnostic procedures, and
troubleshooting techniques for operating systems.............................. 35

Objective 3.4: Perform preventative maintenance on
operating systems...................................................................................... 41

Objective 4.0: Printers and Scanners................................................................. 43

Objective 4.1: Identify the fundamental principles of
using printers and scanners...................................................................... 43

Objective 4.2: Identify basic concepts of installing,
configuring, optimizing, and upgrading printers
and scanners............................................................................................... 45

Objective 4.3: Identify tools, basic diagnostic procedures,
and troubleshooting techniques for printers and scanners................. 47

Objective 5.0: Networks...................................................................................... 50

Objective 5.1: Identify the fundamental principles of
networks....................................................................................................... 50

Objective 5.2: Install, configure, optimize, and upgrade
networks....................................................................................................... 55

Objective 5.3: Identify tools, diagnostic procedures, and
troubleshooting techniques for networks.............................................. 57

Objective 6.0: Security......................................................................................... 60

Objective 6.1: Identify the fundamental principles of
security......................................................................................................... 60

Objective 6.2: Install, configure, upgrade, and optimize
security......................................................................................................... 63

Objective 6.3: Identify tool, diagnostic procedures, and
troubleshooting techniques for security................................................ 65

Objective 6.4: Perform preventative maintenance for
computer security....................................................................................... 66

Objective 7.0: Safety and Environmental Issues............................................. 68

Objective 7.1: Describe the aspects and importance of
safety and environmental issues.............................................................. 68

Objective 7.2: Identify potential hazards and implement
proper safety procedures including ESD precautions
and procedures, safe work environment, and equipment
handling....................................................................................................... 69

Objective 7.3: Identify proper disposal procedures for
batteries, display devices, and chemical solvents and cans................ 70

Objective 8.0: Professionalism and Communication....................................... 72

Objective 8.1: Use good communication skills including
listening and tact/discretion, when communicating with
customers and colleagues......................................................................... 72

Objective 8.2: Use job-related professional behavior including notation of privacy, confidentiality, and respect for the
customer and customers' property.......................................................... 73

Quick Check Answer Key................................................................................... 76

Objective 1.1........................................................................................... 76

Objective 1.2........................................................................................... 76

Objective 1.3........................................................................................... 76

Objective 1.4........................................................................................... 76

Objective 2.1........................................................................................... 77

Objective 2.2........................................................................................... 77

Objective 2.3........................................................................................... 77

Objective 2.4........................................................................................... 77

Objective 3.1........................................................................................... 77

Objective 3.2........................................................................................... 78

Objective 3.3........................................................................................... 78

Objective 3.4........................................................................................... 78

Objective 4.1........................................................................................... 78

Objective 4.2........................................................................................... 79

Objective 4.3........................................................................................... 79

Objective 5.1........................................................................................... 79

Objective 5.2........................................................................................... 79

Objective 5.3........................................................................................... 79

Objective 6.1........................................................................................... 80

Objective 6.2........................................................................................... 80

Objective 6.3........................................................................................... 80

Objective 6.4........................................................................................... 80

Objective 7.1........................................................................................... 80

Objective 7.2........................................................................................... 80

Objective 7.3........................................................................................... 81

Objective 8.1........................................................................................... 81

Objective 8.2........................................................................................... 81

Answers and Explanations................................................................................................ 85

Objective 1.0......................................................................................................... 82

Objective 1.1........................................................................................... 82

Objective 1.2........................................................................................... 85

Objective 1.3........................................................................................... 86

Objective 1.4........................................................................................... 88

Objective 2.0......................................................................................................... 89

Objective 2.1........................................................................................... 89

Objective 2.2........................................................................................... 89

Objective 2.3........................................................................................... 90

Objective 2.4........................................................................................... 90

Objective 3.0......................................................................................................... 92

Objective 3.1........................................................................................... 92

Objective 3.2........................................................................................... 93

Objective 3.3........................................................................................... 95

Objective 3.4........................................................................................... 99

Objective 4.0....................................................................................................... 100

Objective 4.1......................................................................................... 100

Objective 4.2......................................................................................... 101

Objective 4.3......................................................................................... 102

Objective 5.0....................................................................................................... 104

Objective 5.1......................................................................................... 104

Objective 5.2......................................................................................... 106

Objective 5.3......................................................................................... 107

Objective 6.0....................................................................................................... 109

Objective 6.1......................................................................................... 109

Objective 6.2......................................................................................... 110

Objective 6.3......................................................................................... 111

Objective 6.4......................................................................................... 112

Objective 7.0....................................................................................................... 113

Objective 7.1......................................................................................... 113

Objective 7.2......................................................................................... 113

Objective 7.3......................................................................................... 113

Objective 8.0....................................................................................................... 115

Objective 8.1......................................................................................... 115

Objective 8.2......................................................................................... 115

Chapter 2:
IT Technician Exam.......................................................................................................... 117

Practice Questions............................................................................................. 117

Domain 1.0: Personal Computer Components............................................... 117

Objective 1.1: Install, configure, optimize, and upgrade
personal computer components............................................................. 117

Objective 1.2: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components 122

Objective 1.3: Perform preventative maintenance of
personal computer components............................................................. 126

Objective 2.0: Laptops and Portable Devices................................................ 129

Objective 2.1: Identify fundamental principles of using
laptops and portable devices.................................................................. 129

Objective 2.2: Install, configure, optimize, and upgrade
laptops and portable devices................................................................. 131

Objective 2.3: Use tools, diagnostic procedures, and
troubleshooting techniques for laptops and portable devices......... 132

Objective 3.0: Operating Systems.................................................................... 134

Objective 3.1: Identify the fundamental principles of
operating systems.................................................................................... 134

Objective 3.2: Install, configure, optimize, and upgrade
operating systems.................................................................................... 138

Objective 3.3: Identify tools, diagnostic procedures, and
troubleshooting techniques for operating systems............................ 141

Objective 3.4: Perform preventative maintenance for
operating systems.................................................................................... 145

Objective 4.0: Printers and Scanners............................................................... 148

Objective 4.1: Identify the fundamental principles of
using printers and scanners.................................................................... 148

Objective 4.2: Install, configure, optimize, and upgrade
printers and scanners............................................................................... 149

Objective 4.3: Identify tools and diagnostic procedures
to troubleshoot printers and scanners.................................................. 151

Objective 4.4: Perform preventative maintenance of
printers and scanners............................................................................... 153

Objective 5.0: Networks.................................................................................... 155

Objective 5.1: Identify the fundamental principles
of networks................................................................................................ 155

Objective 5.2: Install, configure, optimize, and upgrade
networks..................................................................................................... 160

Objective 5.3: Use tools and diagnostic procedures to
troubleshoot network problems............................................................. 161

Objective 5.4: Perform preventative maintenance of
networks including securing and protecting
network cabling......................................................................................... 164

Objective 6.0: Security....................................................................................... 166

Objective 6.1: Identify the fundamentals and principles
of security.................................................................................................. 166

Objective 6.2: Install, configure, upgrade, and optimize
security....................................................................................................... 168

Objective 6.3: Identify tool, diagnostic procedures, and
troubleshooting techniques for security.............................................. 169

Objective 6.4: Perform preventative maintenance for
security....................................................................................................... 169

Objective 7.0: Safety and Environmental Issues........................................... 170

Objective 7.1: Identify potential hazards and proper safety
procedures including power supply, display devices, and
environment............................................................................................... 170

Objective 8.0: Professionalism and Communication..................................... 172

Objective 8.1: Use good communication skills including
listening and tact/discretion when communicating with
customers and colleagues....................................................................... 172

Objective 8.2: Use job-related professional behavior including notation of privacy, confidentiality, and respect for the
customer and customer's property........................................................ 175

Quick Check Answer Key................................................................................. 179

Objective 1.1......................................................................................... 179

Objective 1.2......................................................................................... 179

Objective 1.3......................................................................................... 179

Objective 2.1......................................................................................... 179

Objective 2.2......................................................................................... 179

Objective 2.3......................................................................................... 180

Objective 3.1......................................................................................... 180

Objective 3.2......................................................................................... 180

Objective 3.3......................................................................................... 180

Objective 3.4......................................................................................... 180

Objective 4.1......................................................................................... 181

Objective 4.2......................................................................................... 181

Objective 4.3......................................................................................... 181

Objective 4.4......................................................................................... 181

Objective 5.1......................................................................................... 181

Objective 5.2......................................................................................... 182

Objective 5.3......................................................................................... 182

Objective 5.4......................................................................................... 182

Objective 6.1......................................................................................... 182

Objective 6.2......................................................................................... 182

Objective 6.3......................................................................................... 182

Objective 6.4......................................................................................... 183

Objective 7.1......................................................................................... 183

Objective 8.1......................................................................................... 183

Objective 8.2......................................................................................... 183

Answers and Explanations.............................................................................................. 184

Domain 1.0........................................................................................................... 184

Objective 1.1......................................................................................... 186

Objective 1.2......................................................................................... 186

Objective 1.3......................................................................................... 188

Domain 2.0........................................................................................................... 190

Objective 2.1......................................................................................... 190

Objective 2.2......................................................................................... 190

Objective 2.3......................................................................................... 191

Domain 3.0........................................................................................................... 192

Objective 3.1......................................................................................... 192

Objective 3.2......................................................................................... 194

Objective 3.3......................................................................................... 195

Objective 3.4......................................................................................... 197

Domain 4.0........................................................................................................... 199

Objective 4.1......................................................................................... 199

Objective 4.2......................................................................................... 200

Objective 4.3......................................................................................... 200

Objective 4.4......................................................................................... 201

Domain 5.0........................................................................................................... 202

Objective 5.1......................................................................................... 202

Objective 5.2......................................................................................... 204

Objective 5.3......................................................................................... 204

Objective 5.4......................................................................................... 206

Domain 6.0........................................................................................................... 207

Objective 6.1......................................................................................... 207

Objective 6.2......................................................................................... 208

Objective 6.3......................................................................................... 209

Objective 6.4......................................................................................... 209

Objective 7.0....................................................................................................... 210

Objective 7.1......................................................................................... 210

Objective 8.0....................................................................................................... 211

Objective 8.1......................................................................................... 211

Objective 8.2......................................................................................... 212

Chapter 3:
Remote Support Technician Exam.................................................................................. 215

Practice Questions............................................................................................. 215

Domain 1.0: Personal Computer Components............................................... 215

Objective 1.1: Install, configure, optimize, and upgrade
personal computer components............................................................. 215

Objective 1.2: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components 219

Objective 1.3: Perform preventative maintenance on
personal computer components............................................................. 223

Domain 2.0: Operating Systems....................................................................... 225

Objective 2.1: Identify the fundamental principles of using
operating systems.................................................................................... 225

Objective 2.2: Install, configure, optimize, and upgrade
operating systems.................................................................................... 231

Objective 2.3: Identify tools, diagnostic procedures, and
troubleshooting techniques for operating systems............................ 237

Objective 2.4: Perform preventative maintenance for
operating systems.................................................................................... 245

Domain 3.0: Printers and Scanners.................................................................. 246

Objective 3.1: Identify the fundamental principles of using
printers and scanners............................................................................... 246

Objective 3.2: Install, configure, optimize, and upgrade printers and scanners 248

Objective 3.3: Identify tools, diagnostic procedures, and
troubleshooting techniques for printers and scanners...................... 250

Domain 4.0: Networks........................................................................................ 254

Objective 4.1: Identify the fundamental principles of
networks..................................................................................................... 254

Objective 4.2: Install, configure, optimize, and upgrade
networks..................................................................................................... 257

Objective 4.3: Identify tools, diagnostic procedures, and
troubleshooting techniques for networks............................................ 261

Domain 5.0: Security.......................................................................................... 267

Objective 5.1: Identify the fundamental principles of
security....................................................................................................... 267

Objective 5.2: Install, configure, optimize, and upgrade
security....................................................................................................... 269

Objective 5.3: Identify tools, diagnostic procedures, and
troubleshooting techniques for security issues.................................. 272

Objective 5.4: Perform preventative maintenance for
security....................................................................................................... 273

Domain 6.0: Professionalism and Communication........................................ 274

Objective 6.1: Use good communication skills, including
listening and tact/discretion, when communicating with
customers and colleagues....................................................................... 274

Objective 6.2: Use job-related professional behavior including
notation of privacy, confidentiality, and respect for the
customer and customer's property........................................................ 278

Quick Check Answer Key................................................................................. 281

Objective 1.1......................................................................................... 281

Objective 1.2......................................................................................... 281

Objective 1.3......................................................................................... 281

Objective 2.1......................................................................................... 281

Objective 2.2......................................................................................... 282

Objective 2.3......................................................................................... 282

Objective 2.4......................................................................................... 282

Objective 3.1......................................................................................... 282

Objective 3.2......................................................................................... 283

Objective 3.3......................................................................................... 283

Objective 4.1......................................................................................... 283

Objective 4.2......................................................................................... 283

Objective 4.3......................................................................................... 284

Objective 5.1......................................................................................... 284

Objective 5.2......................................................................................... 284

Objective 5.3......................................................................................... 284

Objective 5.4......................................................................................... 284

Objective 6.1......................................................................................... 285

Objective 6.2......................................................................................... 285

Answers and Explanations.............................................................................................. 286

Domain 1.0........................................................................................................... 286

Objective 1.1......................................................................................... 286

Objective 1.2......................................................................................... 288

Objective 1.3......................................................................................... 289

Domain 2.0........................................................................................................... 290

Objective 2.1......................................................................................... 290

Objective 2.2......................................................................................... 292

Objective 2.3......................................................................................... 295

Objective 2.4......................................................................................... 298

Domain 3.0........................................................................................................... 299

Objective 3.1......................................................................................... 299

Objective 3.2......................................................................................... 299

Objective 3.3......................................................................................... 301

Domain 4.0........................................................................................................... 303

Objective 4.1......................................................................................... 303

Objective 4.2......................................................................................... 304

Objective 4.3......................................................................................... 306

Domain 5.0........................................................................................................... 309

Objective 5.1......................................................................................... 309

Objective 5.2......................................................................................... 309

Objective 5.3......................................................................................... 311

Objective 5.4......................................................................................... 311

Domain 6.0........................................................................................................... 312

Objective 6.1......................................................................................... 312

Objective 6.2......................................................................................... 313

Chapter 4:
Depot Technician Exam................................................................................................... 315

Practice Questions............................................................................................. 315

Domain 1.0: Personal Computer Components............................................... 315

Objective 1.1: Install, configure, optimize, and upgrade
personal computer components............................................................. 315

Objective 1.2: Identify tools, diagnostic procedures, and
troubleshooting techniques for personal computer
components............................................................................................... 324

Objective 1.3: Perform preventative maintenance of
personal computer components............................................................. 330

Domain 2.0: Laptop and Portable Devices..................................................... 334

Objective 2.1: Identify the fundamental principles of
using laptops and portable devices....................................................... 334

Objective 2.2: Install, configure, optimize, and upgrade
laptops and portable devices.................................................................. 336

Objective 2.3: Identify tools, diagnostic procedures, and
troubleshooting techniques for laptops and portable
devices....................................................................................................... 338

Domain 3.0: Printers and Scanners.................................................................. 343

Objective 3.1: Identify the fundamental principles of using
printers and scanners............................................................................... 343

Objective 3.2: Install, configure, optimize, and upgrade
printers and scanners............................................................................... 345

Objective 3.3: Identify tools, diagnostic methods, and
troubleshooting procedures for printers and scanners...................... 347

Objective 3.4: Perform preventative maintenance of
printer and scanner problems................................................................. 351

Domain 4.0: Security.......................................................................................... 353

Objective 4.1: Identify the names, purposes, and
characteristics of physical security devices and processes.............. 353

Objective 4.2: Install Hardware Security.......................................... 354

Domain 5.0: Safety and Environmental Issues.............................................. 356

Objective 5.1: Identify potential hazards and proper
safety procedures including power supply, display
devices, and environment....................................................................... 356

Quick Check Answer Key................................................................................. 360

Objective 1.1......................................................................................... 360

Objective 1.2......................................................................................... 360

Objective 1.3......................................................................................... 361

Objective 2.1......................................................................................... 361

Objective 2.2......................................................................................... 361

Objective 2.3......................................................................................... 361

Objective 3.1......................................................................................... 361

Objective 3.2......................................................................................... 362

Objective 3.3......................................................................................... 362

Objective 3.4......................................................................................... 362

Objective 4.1......................................................................................... 362

Objective 4.2......................................................................................... 362

Objective 5.1......................................................................................... 363

Answers and Explanations.............................................................................................. 364

Domain 1.0........................................................................................................... 364

Objective 1.1....................................................................................................... 364

Objective 1.2......................................................................................... 369

Objective 1.3......................................................................................... 371

Domain 2.0........................................................................................................... 373

Objective 2.1....................................................................................................... 373

Objective 2.2......................................................................................... 374

Objective 2.3......................................................................................... 374

Domain 3.0........................................................................................................... 377

Objective 3.1....................................................................................................... 377

Objective 3.2......................................................................................... 378

Objective 3.3......................................................................................... 379

Objective 3.4......................................................................................... 381

Domain 4.0........................................................................................................... 382

Objective 4.1......................................................................................... 382

Objective 4.2......................................................................................... 382

Domain 5.0........................................................................................................... 384

Objective 5.1......................................................................................... 384

Appendix:
What's on the CD-ROM 387

Description

The Smart Way to Study

Covers the critical information you'll need to know

to score higher on the A+ Exams!

Features more than 850 questions organized according to the Essentials, IT Technician, Remote Support Technician, and Depot Technician exam objectives so you can easily assess your knowledge of each topic.
Each question includes a detailed explanation of answers.
Use our innovative Quick-Check Answer Systems to quickly find answers as you work your way through the questions.

WRITTEN BY A LEADING A+ EXPERT

Charles J. Brooks is currently co-owner and vice president of Educational Technologies Group Inc., as well as co-owner of eITPrep LLP, an online training company. He is in charge of research and product development at both organizations. A former electronics instructor and technical writer with the National Education Corporation, Charles taught and wrote on post-secondary EET curriculum, including introductory electronics, transistor theory, linear integrated circuits, basic digital theory, industrial electronics, microprocessors, and computer peripherals. Charles has authored several books, including the first five editions of A+ Certification Training Guide, The Complete Introductory Computer Course, and IBM PC Peripheral Troubleshooting and Repair. He also writes about networking, residential technology integration, and convergence.

CD Features MeasureUp Practice Questions!

All questions in this book are included on the CD, giving you yet another effective tool to assess your readiness for all four A+ exams.
MeasureUp's innovative test product features multiple test modes and questions that simulate an actual A+ Exam, and detailed answer explanations of correct and incorrect answers, among other features.
Random questions and order of answers.

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Introduction

Sample Pages

Table of Contents